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- When a guest books a space, it will be up to the host to approve or deny the guest's booking. To approve or deny the booking, being by going to your organization's facility page. Once you are at the facility page, select the space that is being rented by using either the space search on the lefthand side of the page, or by finding your space under the list of spaces.
Once you reach the space page, you have a few options of viewing upcoming rentals. To approve or deny upcoming rentals, you will want to select the Booking window by clicking on the pencil icon next to the Bookings heading. - From here, you can click to approve or deny the rental using the corresponding thumbs up or thumbs down icons, or you can click to review the rental.
- If you choose to review the rental you will be brought to a screen that details all of the rental information including rental time, purpose, payment details and any setup instructions. If all of the information is correct, you can approve the booking.
- Upon clicking Approve, you will receive a final notification prompt with one last verification of the booking. This is also where you can leave a note for the booking user with any additional information. The reservation will than be automatically added to your booking calendar.
There are multiple ways to go about approving and denying bookings. When you first log-in to your Spotz account, you will be brought to the Dashboard. On the dashboard, you can select Inbox in the upper left hand corner to see any items that may require your attention, such as messages from renters and rentals that need to be approved or denied.
- Within the Inbox, you will see any Unread messages from users. To learn more about GymDandy's Threaded Messaging service, please refer to ____. Underneath the "Unread" messages heading is a second heading titled "Attention Required". This will contain all reservations that require approval from an admin member to either be approved or denied. To begin approving bookings, begin by selecting Review.
- On the Booking Request screen, you will see all the details included in a customer's booking such as start time, end time, summary, location, payment, add-ons, messages, and more.
- To approve a booking, scroll to the bottom of the Booking Request window and select Approve Booking. Once you click on Approve Booking, you will receive one last prompt asking if you are sure you would like to approve the booking request. Select Yes to finish approving the booking.
- Following approval of a rental request, you will briefly receive a green "Save Success" prompt alerting you of your successful approval.
- To deny a booking request, you will repeat the same process, but before approving the booking, you will first need to click on the Booking Status slider to change it to "Denied".
- When you deny a booking request, you have the ability to return the availability blocks back to the available inventory so that others can book space during that time. If you would like to return blocks back to inventory, click on the check box next to "Return blocks to available inventory". You can also input a reason for denying the rental which the renter will receive.
- Just like when you approve booking requests, to deny the booking, scroll to the bottom of the window after toggling the Booking Status to denied and click Deny Booking. Once you click on Deny Booking, you will receive one last prompt asking if you are sure you would like to deny the booking request. Select Yes to finish denying the booking. Note: Renters will not be charged for any denied booking requests
- Following denial of a rental request, you will briefly receive a green "Save Success" prompt alerting you of your successful denial.
- Approving and denying a multi-day rental is very similar, but you also have the ability to approve or deny any of bookings found within the multiple booking. To do so, open the Booking Request window to see details of the booking.
- To deny an individual date in the booking, you can select the toggle underneath Status. To deny all of the events occurring within the booking, you can select the X icon.
- To approve the booking, scroll to the bottom of the Booking Request window and select Approve Booking. Once you click on Approve Booking, you will receive one last prompt asking if you are sure you would like to approve the booking request. Select Yes to finish approving the booking. Note: Renters will not be charged for any denied booking requests
- Following denial of a rental request, you will briefly receive a green "Save Success" prompt alerting you of your successful denial.
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How Do I View Upcoming Rentals?